Privacy policy

Who we are

Document Digitization Services is a specialist division of Athena Global Technologies LLC, a company established in the United Arab Emirates. In this policy, “we”, “us” and “our” mean Athena Global Technologies LLC operating under the Document Digitization Services brand, and “you” means anyone who visits this website or contacts us through it.

Registered office and correspondence address: 107, MSquare, Sheikh Khalifa Bin Zayed Street, Dubai, , United Arab Emirates. Trade licence number: [CONFIRM: trade licence number]. Commercial registration number: [CONFIRM: commercial registration number]. Licensing authority: [CONFIRM: issuing licensing authority].

The entity responsible for the personal information described in this policy is Athena Global Technologies LLC. We have not appointed a formal data protection officer for this website; privacy queries are handled by [CONFIRM: name and role of the privacy contact] and can be sent to [CONFIRM: dedicated privacy contact email address]. Until that mailbox is confirmed, please use the general contact details at the end of this policy.

What this policy covers

This policy covers the website at https://documentdigitizationservices.com and the enquiries you send us through it. It does not cover the documents and records we process on your behalf once a digitization project begins. That work is governed by the separate services agreement, confidentiality agreement and any data processing terms signed between your organisation and us, which take precedence over this policy for project material.

This website is aimed at organisations rather than consumers. It is not directed at children, and we do not knowingly collect information about anyone under 18 through it.

Information we collect

Information you give us

Our quote form is the only place on this site where you are asked for personal information. If you complete it, we collect:

• your full name;
• your company or organisation;
• your work email address;
• your phone number;
• the emirate or country you are enquiring from;
• the details you give about the project: estimated volume, document type, service required, on-site or off-site preference, current storage format, desired output format, whether you need integration with a document management system, and your required completion date;
• any security or compliance requirements you describe, and anything you write in the free-text comments box;
• a sample document, if you choose to upload one. The upload is entirely optional, is limited to 8 MB, and accepts PDF, JPG, PNG and TIFF files only.

Please do not upload confidential or sensitive documents at enquiry stage. A sample only needs to show us the layout, condition and typical content of a page. If a genuine record is the only useful example, redact personal details first, or wait until a confidentiality agreement is in place and send it through the secure channel we agree with you.

You may also contact us by email, phone or WhatsApp. If you do, we hold whatever you choose to tell us in that message.

Information collected automatically when you submit the form

When a form is submitted, our server records the IP address it came from, the page you were on when you submitted, the page that referred you to the site, and the date and time. The IP address is used to apply a submission rate limit that blocks automated abuse, and the page details tell us which parts of the site generate genuine enquiries.

Information collected by analytics

We use analytics tools to understand how the site is used. They do not run until you click “Accept analytics” on the consent banner. If you decline, or simply ignore the banner, no analytics tags load at all and no analytics cookies are set. The only cookie set without your permission is the one that records your consent choice. Full details are in our cookie policy.

Why we use your information

Framed plainly, and without reference to any particular statute, our reasons are:

• Because you asked us to. You submitted an enquiry and ticked the box confirming your details may be used to respond to it. We use them to answer you, ask follow-up questions, scope the work and prepare a written quotation. You can withdraw that agreement at any time.
• Because it is necessary to deal with you as a customer. If your enquiry becomes a project, we need your contact details to negotiate, deliver and invoice the work.
• Because we have a legitimate business interest. Keeping the site secure, blocking automated form abuse, keeping a record of what was quoted to whom, and understanding which pages produce enquiries are all reasonable interests of running the business. We balance them against your interests and use the least intrusive method that works.
• Because you consented. Analytics cookies are set only where you have given permission, and only for as long as that permission stands.
• Because the law requires it. Accounting, tax and regulatory records must be kept and produced when lawfully requested.

We do not use your information for automated decision-making, and we do not build marketing profiles from it. We will not add you to a marketing mailing list on the strength of a quote request alone.

How long we keep it

We keep information only as long as there is a reason to, then delete it. Our current retention periods are:

• Enquiries that do not become projects: [CONFIRM: retention period for unconverted enquiry records]
• Enquiries that become projects: [CONFIRM: retention period for customer records after a project closes]
• Optional sample documents uploaded through the form: [CONFIRM: retention period for sample uploads, and who deletes them]
• Web server and form logs, including IP addresses: [CONFIRM: server and form log retention period]
• Accounting and tax records: kept for the period required by UAE law — [CONFIRM: statutory retention period applied by the finance team]
• Analytics data: retained according to the settings configured in each analytics platform — [CONFIRM: GA4 and Clarity data-retention settings]

Who we share it with

We share your information with:

• Athena Global Technologies LLC. Document Digitization Services is a division of the parent company rather than a separate legal entity, so enquiries are handled by parent-company colleagues — sales, technical scoping, operations and finance — on a need-to-know basis.
• Our delivery centre in India. Technical scoping and production planning may involve colleagues at our Navi Mumbai delivery centre. See the international transfers section below.
• Our hosting provider. This website and the form handler run on infrastructure operated by [CONFIRM: hosting provider name and country of hosting], which necessarily processes data passing through the site.
• Email delivery. Enquiries reach us as email. Depending on configuration, that mail is relayed by [CONFIRM: mail provider or relay used for enquiry and acknowledgement email]. An automatic acknowledgement is also sent to the address you gave us.
• Analytics providers — Google and Microsoft — but only if you accepted analytics cookies.
• Professional advisers, auditors, and authorities where we are required to disclose information, or need advice on a legal claim.

We do not sell your personal information, we do not rent or trade contact lists, and we do not share your details with advertising networks for their own purposes.

International transfers

This is material, so we state it plainly. We operate a delivery centre in India, at 503, 5th Floor, Plot No 273, Zion Tower, Sector 10, Kharghar, Navi Mumbai, Maharashtra 410210. Enquiry information may be accessible to colleagues there for technical scoping and production planning, which means your information can be transferred outside the United Arab Emirates. Our analytics providers and hosting provider may also process data outside the UAE.

Where information moves between our UAE and India operations, it is handled under internal group arrangements covering confidentiality and access control: [CONFIRM: intra-group data transfer arrangement or agreement in place]. For third-party providers we rely on the contractual terms in place with each of them: [CONFIRM: transfer safeguards relied on for hosting, mail and analytics providers].

If you would prefer your enquiry to be handled only by the UAE team, tell us in the comments box or by email and we will accommodate that where the nature of the work allows.

How we protect it

The measures below describe what we actually do on this website. We make no certification claim of any kind here.

• The site is served over an encrypted HTTPS connection.
• The form applies validation, a hidden anti-spam field and a per-address submission rate limit, so scripted abuse does not fill our systems with junk containing real enquiries.
• Uploaded samples are checked by file type, stored under a randomly generated filename rather than the name you gave the file, and written with restricted file permissions.
• Access to enquiry mail and stored samples is limited to the colleagues who need it to respond to you.
• Further organisational and technical controls applied at company level: [CONFIRM: company-wide security controls and any certifications actually held]

No website, email system or transmission over the internet is completely secure. We cannot guarantee absolute security, which is exactly why the form asks you not to send confidential material before a project and a confidentiality agreement are in place.

Your choices and your rights

You can ask us to do any of the following in relation to the personal information we hold about you:

• See it. Ask what we hold about you and get a copy of it.
• Correct it. Have anything inaccurate or incomplete fixed.
• Delete it. Ask us to erase it, including any sample file you uploaded. We will do so unless we are required to keep it — for example, where it forms part of an accounting record.
• Object or restrict. Object to a particular use, or ask us to pause using it while a question is resolved.
• Withdraw your agreement. Tell us to stop contacting you about an enquiry, or withdraw analytics consent at any time through the cookie controls described in our cookie policy. Withdrawing does not undo what was lawfully done beforehand.

Ask by email using the contact details below. We may need to check your identity before acting, so that we do not disclose one person’s information to another. We aim to respond to every request within [CONFIRM: committed response time for privacy requests], and we do not charge for a reasonable request.

If you are unhappy with how we have handled your information, tell us first and we will try to put it right. You may also be entitled to raise the matter with the relevant supervisory or regulatory authority: [CONFIRM: complaint route and competent authority to name here].

Cookies

This site sets one essential cookie to remember your consent choice and, only with your permission, analytics cookies from Google and Microsoft. Every cookie, its purpose and its lifetime is listed in the cookie policy.

Other websites we link to

This site links to our parent company at Athena Global Technologies LLC and occasionally to third-party resources. We are not responsible for the privacy practices of any site we do not operate. Read their policies before giving them your information.

Changes to this policy

We update this policy when what we do with information changes, or when a placeholder above is resolved. The date at the top of this page shows when it was last reviewed. Where a change materially affects how we use information you have already given us, we will take reasonable steps to tell you rather than relying on this page alone. This version was last reviewed on 31 July 2026.

Contact us about privacy

For anything in this policy, including a request about your own information, contact us at:

• Email: salesuae@athenaglobaltechnologies.ae — or, once confirmed, the dedicated privacy address at [CONFIRM: dedicated privacy contact email address]
• Phone: +971 55 430 1681
• Post: Athena Global Technologies LLC, 107, MSquare, Sheikh Khalifa Bin Zayed Street, Dubai, , United Arab Emirates

See also our website terms and cookie policy.